www.natistech.com

The technology used by your contact center greatly impacts the quality of every call, from the way your calls are handled at the very first ring, to the way your data is collected. At Natis Programming and Tech, we strongly believe in the benefits of advanced technology and have made extensive investments to ensure our capabilities remain ahead of the curve and our clients have access to the highest quality and most reliable technology available in the market.

Natis Programming and Tech's server architecture is based on a client-server configuration that efficiently distributes call routing and management capabilities for the optimal use of our centers’ resources.

Our technological capabilities include:

A user-friendly proprietary interface with advanced computer telephony integration (CTI) abilities and HTML scripting components
Web-based workstations allowing access to the Internet so agents can quickly collect important information during calls
Real-time and historical agent performance tracking with IVR technology to record and store successful calls
Enterprise-level reporting including real-time online access to standard reporting and critical marketing information
Database driven call routing allowing for complex call scripting and skill-based routing, ensuring only your dedicated agents take your calls
A robust system with multiple redundancies allowing for a stable environment with greater than 99.99% uptime
24/7 on-call IT support to handle technical issues promptly and ensure all systems are consistently running smoothly

IT TEAM

The Natis Programming and Tech IT staff is made up of various professionals, all experts in the telecommunications field. This talented team allows us to provide customized applications to any of our clients who require more than just cookie-cutter applications.